ORDERS + RETURNS
The following terms and conditions shall govern the sale by Basque Country Surf Company SL (named “us”) and the buyer (named “you”). Any terms and conditions that you propose or object to are subject to our written consent. By placing an order with us, it is deemed that you have read, understood and agreed to our Terms and Conditions. If you are unhappy with any aspect of our terms and conditions, please contact us before placing an order.
We reserve the right to add, delete or amend these Terms and Conditions without prior written notice at any time, at our sole discretion.
ORDERS PLACED ON www.agotesurfboards.com
All orders placed are subject to confirmation and acceptance by us. We double check the dimensions and features chosen for custom orders and only confirm the order if everything looks good. If we think any changes should be made, we will contact you.
For online orders, accepted a variety of credit cards. We don’t accept cheques or money orders at this stage. If you want to pay by wire transfers or PayPal, please contact us. Goods will be shipped to the customer only after amount has been received by us.
RETURN AND REFUND
Please review and ensure your order is 100% correct before finalising: due to the nature of surfboard manufacturing we do not offer refunds or exchanges once an order has been placed. If, due to exceptional circumstances you wish to cancel or change an order, please contact our customer service team to discuss your individual situation.
There are no returns on custom order surfboards. Exception: we will happily exchange your surfboard/s if you do not receive what you ordered (ie; you ordered a squash tail and receive a board with a swallow tail) and adhere to the below terms:
a) within 7 days from reception of goods,
b) return the board with proof of purchase (ie. copy of the invoice / return form, enclosed when you received the goods or via email originally)
c) with the surfboard in the same (new) condition as you received it.
d) board sent back in the same packaging it was sent to you in, with any fins enclosed.
Surfboards may be difficult to ship, so please contact us for help!
Basque Country Surf Company S.L.
Calle Abendaño 6
All surfboards sold by us come with a limited warranty to be free from any manufacturing defects or faults. We use the best materials on the market. Surfboards are NOT guaranteed against damage or breakage during normal use. If your new board appears to be defective, please contact us within 7 days of arrival.